SHIPPING

 

All UK Post & Packaging prices charged at a flat rate of £3.99 per order.

Goods sent out on 24 hour delivery direct from the Peartree Heybridge Warehouse!

Once you have placed your order - we send instructions to the Peartree Heybridge fulfillment warehouse in St. Neots, Cambridge where your order is picked, packed and dispatched. Packages are sent out via Fedex  on a 24 hour delivery service  so you should receive your goods within 2 working days from placement of order. Our delivery charge covers the cost of packaging, postage fees, warehouse staff time and fuel surcharges.

  • EU Shipping via Air Mail for small packets
    Standard rates based on purchase price
    0 - £10 - Delivery charge - £5.99
    £10 - £25 – Delivery charge - £6.99
    £25 - £50 - Delivery charge £9.99
    £50 - £75 - Delivery charge £15.00
    £75 - £100 - Delivery charge £20.00
  • ORDER TRACKINGFollow the 'track order status' link in your confirmation email to view the status of your order.
    You will receive an automatic confirmation once your order has been sent through and you can  'track' your order by following the 'Track order status' link in your confirmation email from us - this will open a window that shows the shipping status of your order.

    We can also track any orders should there be a delay via Fedex or DHL, simply contact us  and quote your order number.

    Please note: Small packets sent via Air Mail can only be tracked by the shipping date.

 

  • RETURNS POLICY - Our Guarantee!
    We hope that you will be delighted with your purchases from us, however, if you are dissatisfied with your items for any reason, your items do not arrive, or you receive faulty goods, you will need to inform us within 14 working days from their arrival date.

Once the goods have been returned to us we will either refund your credit card or paypal account in full (including postage) - or we will send a replacement item, whichever you  prefer.

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Non EU Destinations

Non European Destinations - Due to the complexity of pricing for overseas packets and parcels we may need to adjust the price quoted online for shipping and packaging to overseas destinations including Ireland and the Scottish highlands.

Once you have placed your order, we will send you a quote direct from the warehouse and upon confirmation that you wish to proceed, we will authorise immediate payment and shipping of goods to your delivery address.

Your card will not be charged until we have an email confirmation from you that you wish to proceed with the order and if you do decide to cancel there is no charge for this service!